Shipping policy
Shipping Policy
Shipping Policy – OrizonCloset
Last updated: June 2026
1. Scope
This Shipping Policy governs the delivery conditions for products purchased through OrizonCloset for shipments within Spain.
By placing an order through our store, the customer fully accepts the terms and conditions set out in this Shipping Policy.
2. Shipping Costs
OrizonCloset offers free shipping on all orders delivered within Spain, unless otherwise stated during the checkout process.
3. Order Processing
All orders undergo verification, preparation, packaging, and logistics processing before shipment.
The standard processing time is 1 to 7 business days from the date payment is confirmed.
Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.
4. Delivery Times
The average delivery time is approximately 15 business days.
Depending on product availability, order volume, logistics capacity, and external circumstances, delivery generally takes 10 to 15 business days.
In exceptional circumstances, delivery times may be extended without constituting a breach of contract where delays are caused by factors beyond the reasonable control of OrizonCloset.
5. External Factors
Delivery times are estimates only and are not guaranteed delivery dates.
OrizonCloset shall not be held responsible for delays caused by:
- Logistics issues involving shipping carriers;
- Congestion within transportation networks;
- Strikes or labor disputes;
- Adverse weather conditions;
- Technical issues affecting logistics providers;
- Customs inspections or administrative procedures;
- National or local public holidays;
- Force majeure or other extraordinary circumstances.
6. Order Tracking
Where available, customers will receive shipment tracking information via email.
Tracking updates depend exclusively on the systems used by the shipping carriers and may experience temporary delays.
A temporary lack of tracking updates does not necessarily indicate that the shipment has been lost or that there is a problem with the delivery.
7. Shipping Address
The customer is solely responsible for ensuring that the shipping information provided is complete, accurate, and up to date.
OrizonCloset shall not be liable for delays, losses, or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.
If an order is returned due to an incorrect or incomplete address, the customer may be required to pay the cost of reshipping the order.
8. Completed Deliveries
An order shall be deemed successfully delivered once the shipping carrier confirms delivery to the address provided by the customer.
Once this confirmation has been recorded by the carrier, OrizonCloset's delivery obligations shall be considered fulfilled.
9. Delayed Orders
Orders shall not be considered lost while they remain in transit within the timeframes reasonably acceptable for international shipping.
Before a claim can be initiated, sufficient time must be allowed for the shipping carrier to complete delivery or conduct the appropriate investigation.
10. Lost Orders
If the shipping carrier formally confirms that a shipment has been lost, OrizonCloset will assess the situation and may, at its sole discretion:
- Reship the product at no additional cost;
- Issue a store credit;
- Provide a refund where applicable.
11. Partial Deliveries
For logistical reasons, inventory availability, or operational efficiency, a single order may be shipped in multiple separate packages.
Receiving one package does not necessarily mean that the entire order has been delivered.
12. Changes and Cancellations
Once order processing has begun, modifications or cancellations cannot be guaranteed.
Any requests for changes or cancellations will be reviewed individually, and OrizonCloset is under no obligation to approve such requests.
13. Contact
For any questions regarding shipping, order tracking, or logistics-related issues, customers may contact our Customer Support team through the official contact channels published on our website.