Privacy policy

Privacy Policy

Last updated: June 11, 2026

OrizonCloset operates this store and website, including all data, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the "Services"). OrizonCloset is powered by Shopify technology, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or another transaction through the Services, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the provisions described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or information that has been de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, where you reside, and what is permitted or required under applicable law, we may collect or process the following categories of personal information (including inferences derived from such information):

Contact Information

Including your:

  • Full name
  • Residential address
  • Billing address
  • Shipping address
  • Telephone number
  • Email address

Financial Information

Including:

  • Credit card numbers
  • Debit card numbers
  • Financial account information
  • Payment card details
  • Transaction information
  • Payment method
  • Payment confirmations
  • Other payment-related information

Account Information

Including:

  • Username
  • Password
  • Security questions
  • Preferences
  • Account settings

Transaction Information

Including:

  • Products you view
  • Products added to your shopping cart
  • Products saved to your wishlist
  • Purchases
  • Returns
  • Exchanges
  • Cancellations
  • Previous transactions

Communications with Us

Including information you provide when communicating with us, for example when contacting customer support or submitting a complaint.

Device Information

Including:

  • Device information
  • Browser information
  • Network connection information
  • IP address
  • Other unique identifiers

Usage Information

Including information about how you interact with the Services, such as how and when you access, browse, or use them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from You

Including when you:

  • Create an account;
  • Visit or use the Services;
  • Contact us;
  • Provide your personal information by any other means.

Automatically Through the Services

Including:

  • Information collected from your device while using our products or services;
  • Information collected when visiting our website;
  • Cookies and similar tracking technologies.

From Our Service Providers

Including when we engage them to:

  • Enable certain technologies;
  • Collect or process personal information on our behalf.

From Business Partners or Other Third Parties

We may also receive personal information from our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including:

  • Fulfilling our contract with you;
  • Processing payments;
  • Managing orders;
  • Remembering your preferences and interests;
  • Sending account-related notifications;
  • Processing purchases, returns, exchanges, and other transactions;
  • Creating, maintaining, and managing your customer account;
  • Arranging shipping;
  • Facilitating returns and exchanges;
  • Allowing you to submit product reviews;
  • Providing a personalized shopping experience, including recommending products based on your previous purchases or preferences.

This may also include using your personal information to personalize, optimize, and continuously improve the Services.

 

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending commercial communications, advertisements, and promotional offers by email, SMS, or postal mail. We may also display online advertisements for products or services on the Services or on third-party websites, including advertisements based on products you have previously purchased, added to your shopping cart, or otherwise interacted with through the Services.

Security and Fraud Prevention

We use your personal information to:

  • Authenticate your account;
  • Provide a secure shopping and payment experience;
  • Detect, investigate, and respond to suspected fraudulent, illegal, harmful, or unauthorized activities;
  • Protect public safety; and
  • Maintain the security and integrity of our Services.

If you choose to create an account and use the Services, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or any other account credentials with anyone.

Communicating with You

We use your personal information to:

  • Provide customer support;
  • Respond to your questions and requests;
  • Deliver our Services efficiently; and
  • Maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws and legal obligations, including responding to lawful requests from courts, law enforcement authorities, or government agencies.

We may also process your personal information to investigate, establish, exercise, or defend legal claims, preserve evidence, or enforce our Terms of Service and other applicable policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances include:

Service Providers

We may disclose your information to Shopify, our service providers, and other third parties who perform services on our behalf, including:

  • Information technology services;
  • Payment processing;
  • Data analytics;
  • Customer support;
  • Cloud hosting;
  • Order fulfillment;
  • Shipping and logistics services.

Business and Marketing Partners

We may share your information with business and marketing partners to provide marketing services and personalized advertising.

For example, we use Shopify to support personalized advertising through third-party advertising services based on your activity across different merchants and websites.

Our business and marketing partners process your information in accordance with their own privacy policies.

Depending on where you live, you may have the right to instruct us not to share your personal information for personalized advertising purposes.

At Your Direction

We may disclose certain information whenever you instruct, request, or otherwise consent to such disclosure, including for:

  • Shipping products to you;
  • Social media widgets;
  • Third-party login integrations;
  • Other services you choose to use.

Affiliates

We may disclose your information to our affiliated companies and other entities within our corporate group.

Business Transactions and Legal Compliance

We may disclose your information in connection with:

  • A merger;
  • Acquisition;
  • Sale of assets;
  • Bankruptcy or insolvency proceedings;
  • Compliance with applicable legal obligations;
  • Court orders;
  • Search warrants;
  • Government requests;
  • Enforcement of our Terms of Service;
  • Protection of our rights, Services, customers, or other individuals.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve them.

To provide and enhance the Services, the information you submit may be transferred to and shared with Shopify and with third parties located in countries other than your own.

In addition, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with:

  • Our store;
  • Other merchants;
  • The Shopify platform itself.

In these circumstances, Shopify acts as the data controller for the processing of your personal information for these purposes, including responding to requests to exercise your privacy rights.

For more information about how Shopify processes your personal information and the rights available to you, please refer to the Shopify Consumer Privacy Policy.

Depending on your country of residence, you may also exercise certain privacy rights through Shopify's Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or online platforms operated by independent organizations.

If you follow a link to a website that is not owned or controlled by us, we encourage you to review that website's privacy policy, security practices, and terms of use.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party websites or services.

Information you voluntarily disclose in public or semi-public areas may be visible to other users without restriction.

The inclusion of any third-party link does not constitute an endorsement or approval of that website or its contents.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children in accordance with the laws applicable in your jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us to request that such information be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is completely secure or foolproof, and therefore we cannot guarantee absolute security.

In addition, any information you transmit to us may not be secure while in transit. We strongly recommend that you do not use unsecured channels to send confidential or sensitive information.

The length of time we retain your personal information depends on several factors, including:

  • The need to maintain your account;
  • The provision of our Services;
  • Compliance with legal obligations;
  • Resolution of disputes;
  • Enforcement of our agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, and in certain circumstances we may deny your request where permitted by applicable law.

Right of Access

You may request access to the personal information we hold about you.

Right to Erasure ("Right to Be Forgotten")

You may request that we delete the personal information we hold about you.

Right to Rectification

You may request that we correct inaccurate or incomplete personal information.

Right to Data Portability

You may request a copy of your personal information and ask us to transfer it to another organization where applicable.

Communication Preferences

You may opt out of receiving promotional emails by using the unsubscribe link included in those communications.

Please note that we may continue to send you non-promotional communications, including messages relating to your account, purchases, or customer service requests.

Additional Rights for Residents of the United Kingdom and the European Economic Area (EEA)

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the following rights:

Right to Object and Restrict Processing

You may request that we stop or restrict the processing of your personal information for certain purposes.

Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

The withdrawal of consent does not affect the lawfulness of any processing carried out before your consent was withdrawn.

You may exercise these rights through the locations provided within the Services or by contacting us directly.

For personal information processed by Shopify, please visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any of your privacy rights.

Before processing your request, we may need to verify your identity.

We will respond to your request within the timeframe required by applicable law.

Complaints

If you have any concerns or complaints regarding how we process your personal information, please contact us.

Depending on where you reside, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.

For residents of the European Economic Area (EEA), a list of national data protection authorities is available online.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses, unless the transfer is made to a country that has been recognized as providing an adequate level of data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Whenever changes are made, we will publish the updated version on this website, revise the "Last Updated" date, and provide notice of any material changes where required by applicable law.

Contact

If you have any questions regarding our privacy practices, this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us at:

Email: support@orizoncloset.com

Postal Address:
Calle Mar Adriático 6

In accordance with applicable data protection laws, OrizonCloset is the data controller responsible for the processing of your personal information.