Refund policy
Return & Cancellation Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer.
To start a return, please contact us at support@orizoncloset.com. Please note that returns must be sent to the following address:
(Supplier's address)
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, please contact us at support@orizoncloset.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants);
- Custom-made or personalized products;
- Personal care items (such as beauty products);
- Hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once your return has been accepted, you can place a separate order for the new item.
14-Day European Union Cooling-Off Period
Notwithstanding the above, if your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification.
As stated above, the item must be returned in the same condition in which you received it: unused, with tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at support@orizoncloset.com.